FAQs

+ WHY SHOULD I BUY FROM YOU ?

We stand behind our ability to offer the best value on jewelry on the internet and back it up with a 100% refund guarantee. We are one of the very few internet jewelers to have long jewelry expertise. Further, we offer direct from the manufacturer pricing, you are able to customize any piece with the metal, style and even gemstone of your choice.

+ WHERE IS YOUR JEWELRY MADE ?

Our all production is carried out in manufacturing set up’s in Jaipur Rajasthan in India.

+ DO YOU USE ANY MAN MADE/STERLING SILVER OR GEMSTONES ?

 As we said we can customize your jewelry and stones, therefore we offer all possibilities of your requirement. But usually we don’t use synthetic stones.

+ CAN I GET A DIFFERENT CHAIN LENGTH FOR THE PENDANTS? DO YOU RESIZE RINGS?

Yes we could get a Different Chain Length For You. also We Love To Resize Rings For you.

+ I PURCHASED AN ITEM. HOW DO I PAY?

Proceed to the checkout link found on the product page. If you have any trouble using the checkout feature, please contact us and we will be happy to assist you.

+ DO YOU OFFER COMBINED SHIPPING DISCOUNTS?

Yes we do! We offer free discounted shipping for additional orders. This offer is valid for 1 week from the date of your first order. This only applies when you combine your orders at checkout.

+ ARE SHIPMENTS INSURED?

Yes, shipments are risk free we fully insure your shipment from the moment it leaves our premises to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.

+ I WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and wire transfers as the primary payment methods. For more Information please contact us at enquiry@jewelsartisan.com

+ CAN I CUSTOMIZE A PIECE OF JEWELRY?

Yes, at Jewels Artisan we specialize in customized jewelry. Alternatively, you can send in one of your own designs and we will make those for you. Any of our designs can be made in any metal, any size, and can accommodate any gemstone.

+ WHAT IS YOUR RETURN POLICY?

If for any reason you are not 100% satisfied with your purchase within 3 working days of receipt of goods. The applied shipping charges, duties, taxes or any other charges levied on the shipment by/on the destination or during transit is non refundable and non adjustable.

+ NON RETURNABLE PRODUCTS INCLUDE OF NON-RETURNABLE ITEMS EXAMPLES:

  • Products modified as per customer requests

  • Items which have been abused or modified

  • Special orders made to customer specifications

+ CAN YOU HELP ME KEEP THE JEWELRY GIFT A SURPRISE?

Engagement, marriage or another special occasion designer jewelry available our website jewelsartisan.com. We can ship your order to an address other than your home to help you maintain your surprise, fast shipping. And please don't hesitate to contact us for any special requests. We also have special option on our website.

+ WILL I BE LIABLE FOR MY JEWELRY ORDER WHILE IT IS BEING SHIPPED?

We fully insure each order all the way to you. Shipment is always risk-free. That means that when your order is in transit to you.

+ HOW DO I CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?

Canceling your order write to us with in 24hrs. and mention reason for cancellation of order.

+ WHY DO SIMILAR PIECES OF JEWELRY HAVE SUCH DIFFERENT PRICES?

The prices further depend on the quality and size of gemstones, clarity and many other factor. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, may also affect the cost of the piece.

+ WHO WILL PAY DUTIES AND TAXES?

the Buyer Will be responsible to pay all Duties and taxes Applicable In their Country.

+ PRIVACY QUESTIONS:

Jewelsartisan.com respects your privacy to right. Share with us any personal information that you, shall be entitled to privacy and kept confidential.

  • E-mail address

  • Name

  • Date of birth

  • Marital status

  • Telephone number

  • Credit card particulars and the like

Click here to read our complete privacy policy.

+ HOW DO I SUBSCRIBE TO OR UNSUBSCRIBE FROM YOUR NEWSLETTERS?

Open our website jewelsartisan.com and look it home page and you can sign up for newsletters by entering your e-mail address. Wish to receive promotional and occasional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail. thanks you for visiting jewelsartisan.com

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into your Jewels Artisan account and go to the 'My Orders' page

  • Identify the item you want to cancel and click on the corresponding 'View Details' link

  • In the detailed order page, you will see 'Cancel' links against each of the items in that order

  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

+ HOW LONG WILL I HAVE TO WAIT FOR MY REFUND?

Refund will be processed through same mode. Products can be returned within 24 hours once delivered. Customer can cancel the order within 24 hours after placing the order if he/she wish to

Once we receive your return after inspection of return goods we will refund your money with in two working days (Shipping and Handling Charges Will not be refunded).

+ HOW LONG DOES IT TAKE TO GET MY ORDER?

Ask our Customer Service Representatives for shipping details when you place your order. In stock items are generally shipped within 4 to 10 days. Custom orders may also take longer to process.Jewelsartisan.com makes every effort to get your order to your ASAP.

+ HOW DO I CHECK THE STATUS OF MY ORDER?

Go to Jewelsartisan.com home page Log In To Your Account and place "MY ORDER HISTORY” For more Information please contact us at enquiry@jewelsartisan.com

+ DOES JEWELSARTISAN.COM SHARE THE INFORMATION IT GATHERS WITH OTHERS?

Does not provide any other party with any individually identifiable information other than that which is necessary to complete your order. jewelsartisan all information your name, shipping address, telephone number, credit card information secret.


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